ClientSecurePay Finance (sample)
IndustryFinancial Services
Duration8 weeks
CategoryBusiness Communication
The Challenge
A growing finance company needed to separate genuine service calls from marketing calls and give customers a free way to reach support.
Our Solution
We guided the eligibility review, application and activation of 1600-series numbers for service calls, set up a toll-free support line with IVR routing, and integrated both with their dialer and CRM.
Results
Clearseparation of service and marketing calls
Freesupport line for customers
Onedashboard for call reporting
“We had clarity on what applied to us and a smooth activation.”
Head of Operations, SecurePay Finance (sample)