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1600 Number Series

Let customers recognise your genuine service calls at a glance.

Overview

The 1600 series is a number range set aside by India’s telecom regulator, TRAI, for service and transactional voice calls such as payment alerts and account updates. It is intended for regulated banking, financial services and insurance entities, and government organisations, so that customers can tell a genuine call from a spam or promotional one.

Eligibility rules and deadlines are set by TRAI and sector regulators, and they keep evolving. One Web Click helps you check whether your organisation qualifies, prepare the paperwork, and set up your numbers and calling workflows correctly.

What’s Included

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Eligibility check

We review your organisation against the current TRAI and regulator guidelines.

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Documentation support

Guidance on the application and the documents telecom providers ask for.

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Number sourcing

Numbers arranged through licensed telecom partners and activated for your circles.

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Separate call flows

Keep service calls on 1600-series numbers and promotional calls on the separate 140 series.

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Dialer & CRM integration

Connect your numbers to your calling platform, CRM or collections system.

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Call reporting

Monitor call volumes, pick-up rates and agent activity.

Key Benefits

Customers can recognise genuine service calls
Calling practices aligned with regulatory direction
Customers are more likely to answer calls they trust
A clean separation between service and marketing calls

How It Works

Eligibility review

We confirm whether your organisation and call types qualify.

Application

We prepare and submit the application with the right documents.

Activation & testing

Numbers go live and we test connectivity and caller display.

Workflow integration

We connect your dialer or CRM and train your team.

Ideal For

Banks and NBFCsInsurance companiesGovernment departmentsPayment and transaction alertsAccount, policy and service updates

Frequently Asked Questions

Under TRAI’s framework, 1600-series numbers are meant for service and transactional calls by regulated banking, financial and insurance entities and government organisations. Eligibility is being extended in phases, so we confirm the current rules for your sector.

No. Toll-free numbers are the 1800 series and are used for incoming calls. 1600-series numbers are used for outgoing service and transactional calls.

No. Promotional calls follow a separate framework and use the 140 series.

Ready to get started with 1600 Number Series?

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